Organizational People Change Management Course

Course Overview

Selecting the right project through well disciplined portfolio management and effective project execution using project management best practices is only part of the recipe for success. As companies mature in project management by implementing Project Management Offices (PMOs), portfolio management and developing more certified project managers, they begin to realize a major gap in the process: successful implementation happens through committed users

Course Objectives

• Upon completing this three day training, participants will be able to:
• Identify  how OPCM activities should be integrated within the full project life cycle
• Explain key change management principles and their applications to the discipline of project management
• Recognize human responses to change and how to mitigate their impact
• Demonstrate capacity assessment using the Duration, Integrity, Commitment, Effort (DICE) analysis model, including interpretation of results and required next steps
• Explain how to identify and build OPCM activities into the project Work Breakdown Structure (WBS) in the planning phase
• Articulate project manager role requirements regarding OPCM
• Describe the two minimum communication messages required in all change management endeavors
• Identify and neutralize typical barriers to effective change implementation

Course Outline

Getting Started

• Introductions
• Course structure
• Course goal and objectives

Change Management Fundamentals

• Change – bridging the gap
• Two models – static or adaptive
• Emotional responses to change
• Impact of OPCM on emotional responses
• The human factor
• Language for change
• Resilience – the antidote for change

Application of OPCM Initiation Process

• Organizational assessment
• Stakeholder assessment

Planning Process

• Cross-functional impact assessment
• Cultural analysis
• Organizational change capacity assessment
• Resistance assessment
• Change management strategy development
• Sponsor management
• Change communication planning
• Training planning
• Rollout/Go Live support planning
• OPCM cost planning

Executing Process

• Communication execution
• Training
• OPCM audit

Monitoring and Controlling Process

• Training control
• Sponsor control
• OPCM communication control

Closing Process

• Remedial training
• OPCM effectiveness survey
• Final communication

Action Planning

• Leveraging your investment in OPCM
• Leading and managing OPCM
• Transitioning measurement responsibilities to the functional groups